Privacy Policy

This Privacy Policy explains how Floral Essence processes personal data when users visit kayakmapmarble.click, make an inquiry, request a consultation, or arrange florist services for weddings and events in Vietnam.

Data collected only as described in this policy

Your rights and options are detailed below

Questions handled via our contact channel

Data We Collect

We may collect contact details, inquiry content, consultation preferences, event and order details, payment-related information, delivery or pickup instructions, and technical data such as device, browser, and usage information. For wedding and event projects, we may also process information needed to confirm dates, venue access, design choices, and coordination details.

The categories of data collected depend on how users interact with the website and services.

How We Collect Data

We collect data when users submit a contact form, request a consultation, place or discuss an order, communicate by phone, confirm a booking, or provide details needed for delivery and setup. We may also receive limited technical information automatically through the website and related service tools.

Information is received directly from users and may also be generated during normal site use.

Cookies We Use

We may use essential cookies to support site operation, security, and form functionality. We may also use preference cookies to remember basic settings and analytics cookies to understand how the website is used. We do not use cookies to collect more information than is needed for these purposes.

Cookie use is limited to standard website functions and basic analytics where enabled.

Cookie Controls

Users can usually manage cookies through their browser settings, including blocking or deleting cookies already stored on a device. Some site functions may not work properly if certain cookies are disabled. Where required, we may also present a cookie choice mechanism for non-essential cookies.

Browser settings and device controls may limit non-essential cookies.

Email contact

info@kayakmapmarble.click

Telephone contact

+84 917 897 989

Mailing address

Số 1A, Ngõ Số 1 Âu Cơ, Quảng An, Hanoi, Hanoi, 11207

Privacy contact

Contact Page

Your Rights

Subject to legal limits, users may request access to their personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. Where we rely on consent, users may withdraw it for future processing.

Available rights depend on the nature of the data and the applicable law.

How to Make a Request

To make a privacy request, users should provide enough information for us to verify identity and locate the relevant record. We may ask for additional details before responding. If a request cannot be fully granted, we will explain the reason where appropriate.

Requests are reviewed before action is taken to protect privacy and prevent misuse.

Data Retention

Personal data is retained for the period needed to handle inquiries, manage consultations, complete orders, support event coordination, maintain business records, and meet legal or accounting obligations. When data is no longer needed, we delete it or anonymize it where appropriate.

We keep data only for as long as needed for the stated purpose or legal recordkeeping.

Policy Changes

The updated version will apply from the effective date shown on the website. If a change is material, we will take reasonable steps to draw attention to it through the site or other appropriate communication channels.

We may revise this policy when our practices, services, or legal obligations change.

Processing purpose

How We Use Data

We use personal data to respond to inquiries, arrange consultations, prepare quotes, confirm deposits and dates, coordinate design details, manage delivery or studio pickup, support venue setup, process payments, maintain records, improve website performance, and comply with legal obligations. We may also use data to communicate about changes to an order or service arrangement.

Processing is limited to operational needs and the purposes described in this policy.

Sharing partners

Service Providers and Partners

We may disclose personal data to payment processors, website hosting providers, communication tools, and delivery or setup partners that help us operate the website and provide florist services. These parties are expected to use the data only for the services they perform for us and to keep it confidential where appropriate.

Service providers receive only the information needed to perform their assigned functions.

Legal basis

Legal Disclosure

We may share personal data with public authorities, courts, or other parties when required by law, to respond to lawful requests, to establish or defend legal claims, or to protect the rights, property, or safety of Floral Essence, our users, or others.

Disclosure may occur when the law requires it or when necessary to protect lawful interests.